Manager & Supporter Training

What is Manager & Supporter Training ?

We recognise that the skills and knowledge that is required in Manager and Supporter roles extends beyond or possibly replaces that which is required for adults running Sections. The learning and development opportunities available to you as a manager or supporter range from skills-based training such as first aid, safety, safeguarding and growing scouting through to experience in leadership, management, communication, organisation, decision making, and working as a team. The Adult Personal File for Managers and Supporters provides you with details of the training scheme. Here too is a blank Personal Learning Plan. This will be used between you and your Training Adviser as you work through the scheme. For a full comprehensive guide to the Manager & Supporter Training Scheme, see the Introduction Pack.

Who are Managers & Supporters?

Managers are those with roles such as County CommissionerDistrict Commissioner, Group Scout Leader and District Explorer Scout Commissioner while Supporters are those with assistant appointments such as Assistant County Commissioner, Assistant District Commissioner and Youth Commissioner. All these appointments have a Wood Badge that should be completed within 3 years.

What does the training involve?

The Scheme is made up of a series of modules, independent learning units and skills courses that cover each of the six areas (competencies) of leadership and management in scouting (see below) and Safety. Just like colleagues undertaking Section training, there are two parts to each of the learning opportunities available to you: learning and validation.

Managers and supporter training is validated against these seven core skill areas. Here they are together with the code that appears on Compass :

Working with people [LMW]– As an effective manager in scouting you create a team spirit and work effectively with people in your area based on trust and the fundamentals of scouting.
Managing time and personal skills [LMM] – As an effective manager in scouting you use your time effectively and continue to learn and improve the skills that you bring to your role.
Providing direction [LMP] – As an effective manager in scouting you create a vision for scouting in your area and provide clear leadership to implement that vision.
Enabling change [LMC] – As an effective manager in scouting you encourage people to think of creative ways to improve scouting in your area and then implement the appropriate improvements.
Using resources [LMU] – As an effective manager in scouting you ensure that sufficient resources and information are available to help teams in your area provide excellent scouting.
Achieving results [LMA] – As an effective manager in scouting you ensure that goals are achieved,plans are seen through to completion and that good relationships are maintained with parents/guardians of young people in scouting and the local community.

Safety for Managers & Supporters [LMS]As an effective manager in Scouting, you ensure that young people and adults operate in a safe environment and undertake activities that have been risk assessed for safe experiences.

What exactly do I need to do ?

The Scheme elements that you need to follow will depend on your specific appointment. That is why having an appropriate Job Description is the key document in establishing what is required for you. The following chart explains the elements appropriate for your appointment. Please note, it does not cover every eventuality and where your appointment may be missing, please discuss with your nominated Training Adviser or mail Alan Henderson, Deputy County Training Manager. The suggestion is the minimum required, you can, of course, look to complete additional modules, courses and learning.


The training scheme consists of four phases:

1 – Getting started– covering the modules: Essential InformationPersonal Learning Plan and Tools for the Role (Managers and Supporters) plus the completion of GDPR online

2 – Training for All Appointments– covering the modules; Fundamentals of Scouting, Scouting for AllFirst Aid, Administration, Delivering a Quality Programme. For some appointments, additional modules will be required such as Running Safe Activities or International.

3 – Independent Learning– These cover some 14 elements of the manager’s role and are available on the ‘Scouts’ website and can be found by clicking below. They are a series of videos, short e-learning sessions and workbooks that should be done before attending the linked Skills Courses. The Table below shows which Units are required for each of the Skills Courses.

These independent learning modules are helpful as a refresher to those already in post – so if you are unsure of any of the topics or feel that a refresher would be helpful, please don’t hesitate to complete them. They are not exclusive to managers and may be found useful to those holding other appointments.

4 – Skills courses– These three courses are all aimed at members who hold Manager and Supporter roles in Scouting. All three courses aim to provide members with the skills needed to carry out their role effectively and support others in doing the same. Each course helps the learners to build upon knowledge gained from the Independent Learning and to draw on their own life experiences and that of others in their tutor group.

These skills courses are delivered across the South West Region with dates being shown on our Training Calendar.

We want these management courses to have the widest appeal, so regardless of whether you have recently been appointed or been in post for a while; whether you already hold a Manager’s Wood Badge, (and would like a refresh) or are just thinking about taking up a manager/supporter appointment, we would very much like to encourage you to register for this training. Full details of these courses is available at here but briefly, they cover the following

Skills of Management: 2 Days covering

How you lead, Communication and Active listening, How we work together, Motivating your Team, Mentoring, Coaching and Supporting, Building Relationships.

Meeting the Challenges: 1 Day covering:

Dealing with Difficult Situations, Disputes and Complaints Process, Challenging Reviews, Safeguarding (not a substitute for the online Safeguarding training) and Managing Your Time.

Achieving Growth: 1 Day covering:

Planning for Growth, Growth: Young People and Young Adults, Growth: Adult Volunteers and Managing Change.

We recommend that the Skills of Management course is attended first.

How is my learning validated?

Validation of your learning is a blended approach. Your Getting Started training is validated online at the end of the module (with the exception of Module 4). After completion of each on the “Training for All Appointments” modules (plus Module 4), these can be validated either directly with your appointed Training Adviser or with a Local Training Manager or using the Counties own Online Validation Tool.

The learning gained through the Independent Learning Units and Skills Courses is validated within the above details Skills Areas using a series of questions which relate directly to your role in Scouting. This validation can be conducted directly with your Training Adviser (using phone, e-mail or video call) or using the On-Line Validation Tool. For details of validations go to the Validation Page of the Learners Hub by clicking below


Put your phone down and what are you left with? Just teamwork, courage and the skills to succeed.’
Bear Grylls, Chief Scout Bear Grylls