Welcome to the Transformation pages. You may be looking at these pages for the first time or, be a regular visitor or, somewhere in between but hopefully, there will be bits of information, interest, and insight.
To start, here is a reminder of the core principles of these changes being introduced in November 2024 under the Volunteer Experience. These were borne out of discussions with many volunteers and staff members that started at Summit Conference in 2017. Clearly, we lost two years to the Covid-19 Pandemic and more recently, some delays due to system robustness however, data migration and the new digital tools mean that we are now working in a “post Compass environment”
With all the changes that the new membership system will bring, there is another element that underpins the changes and new ways of volunteering with Scouts. This is captured in our Volunteering Culture and covers our approach to Scouts. The Volunteering Culture sets out three clear aims to help everyone have a positive, safe, and rewarding experience by being part of Scouts, these are.
- What Scouts will provide.
- What the individual will undertake or do.
- What Scouts and the individual will achieve together.
To learn more about our Volunteering Culture, click on the links to information below.
SO, WHAT ARE THESE CHANGES & HOW DO I FIND OUT ABOUT THEM ?
Scouts continues to work through, shape and evolve these changes so, support materials are being created all the time. In order to remain clear and up to date, general information is not duplicated here. To find out about the following , click on the link tile below
- First Steps Checklist – a guide to what will be required on Go Live Day 1 for individuals, Groups, Districts and Counties
- Central Support – includes registration for Go Live webinars and On-Demand training videos
- Changes to Teams & Roles – details of the new teams and roles, setting up and building new teams
- Learning – covers Growing Roots, Branching Out and the Wood Badge
- Welcoming new volunteers – changes around welcome conversations, starting the volunteering journey and local support
Just click on the tile below to access these pages
INFORMATION FOR YOU
In order to help you through the early days and, as a point of reference in the future, there are some important pages on Scouts.org.uk under “Digital Tools Guide”. This covers
- Three videos (All Member Training, Managing your Teams and Assessment & Accreditation), which can be accessed by topic chapters
- Text Guides with step processes and short video clips covering all the key actions; My Profile, My Learning, Programme Support, Nominating Awards, Proxy Access, Data Dashboards and others
Just click on the tile below to access these pages
WHAT TO DO IF YOU NEED HELP
No doubt you will have questions or not sure how to do something, that will be the case for everyone so, don’t worry. There are layers of support to help you in these early days.
The first step is local support, this comes in two steps:
Tier One is Self Service. There are the answers to may questions contained within documents, pages, webinar recordings and videos on Scouts.org.uk. Links to some key areas are given above; Changes to our Volunteer Experience and Digital Tools Guide. Have a look at these first, it should answer things like;
- How do I sign into the system ?
- How do I change my profile ?
- Where is my learning ?
- How do I see my Team ?
- How do I apply for a permit ?
Tier Two, if you have something that you cannot find the answer to, maybe it is a system issue or links to your Group, Unit or District then we have a small support team in each District who you can mail direct. They will try and help you with your query or signpost you to materials on the Scout Website. There are two ways to contact your local team.
Firstly, each District has a mailbox to receive queries, please ensure you include your Name, Membership Number (if known), Group and Appointment (if known). Then, in as much detail as possible, outline your question or query. All this information will assist the local team in helping you. The mailing addresses for each District are as follows
BLACKDOWN TransformationGoLive@blackdownscouts.org.uk
EAST SOMERSET TransformationGoLive@eastsomersetscouts.org.uk
MOORS & COASTAL TransformationGoLive@moorsandcoastalscouts.org.uk
Secondly, there is a form which you can complete that will be routed through Headquarters. Click on the link below to access, complete all sections and send your query or question.
Tier Three is HQ support and the local Go Live teams will escalate your query to HQ where the Support centre will have additional hours (up to 8:00 p.m. weekdays and 10:00 a.m. – 4:00 p.m. at weekends).
Tier Four If the Support Centre are unable to assist, they will contact the HQ dedicated Volunteer Experience Team.
Whichever level that answers your question or query, our hope is that the response is quick and helpful but please remember, our local Go Live Support Teams are volunteers, just like us all and will have calls on their time both outside and within Scouts so, please be patient.
Finally, thank you for all the support and help that you have provided throughout this journey. Transformation does not end on the 28th November 2024 with the delivery of the new Digital Tools and changes to the Volunteer Experience. Further enhancements, changes and improvements to this, and other workstreams will continue in the future so, watch out for more news soon.
Alan Henderson
Transformation Lead
UPDATED NOVEMBER 2024